Policies

In-Store Refund Policy

If there is a problem with your purchase, please contact us as soon as you discover this. We will do our best to ensure that it is resolved satisfactorily.

Yarn can be exchanged or returned for store credit, provided it is returned within two months of purchase with the original receipt, in the original packaging and in the same condition as when purchased.

We will offer an exchange or store credit for needles and crochet hooks returned within 48 hours of purchase, with the original receipt, in the original packaging and in the same condition as when purchased.

All swifts and yarn winders can be returned for exchange or store credit within 48 hours of purchase, with the original receipt, in the original packaging and in the same condition as when purchased.

Extra yarn purchased for a project can be returned for a store credit provided the wool is returned within two months of purchase, with the original receipt, in the original packaging and in the same condition as when purchased.

All notions, project bags, needle cases, patterns and books are final sale. All sales of discounted yarns are final.

 

Online Refund Policy

 

If there is a problem with your purchase, please contact us as soon as you discover this. We will do our best to ensure that it is resolved satisfactorily.

Unused yarn that is in the original packaging and in the same condition as when purchased may be returned within three weeks of purchase, at the customer’s expense, for store credit.

All sales of patterns, books, needles and crochet hooks are finalAll sales of discounted yarns are final.

 

 

 

 

 

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